Warranty
PRODUCT WARRANTY - SPAIN
All new products purchased from the AQUATECH EU store by customers in Spain are covered by the manufacturer's legal guarantee of three years against non-conformity by virtue of the provisions of the General Law for the Defense of Consumers and Users (Royal Legislative Decree 1 / 2007) as amended by Royal Decree-Law 7/2021. On 1st January 2022 the amendments to the Spanish Consumer Law will enter into force.
The three year period starts from the day the purchaser receives the product:
To exercise the right due to lack of conformity, you must inform us within a maximum period of 14 days after you have knowledge of it and send in copy of the receipt
Under Spanish law, within the legal guarantee period of three years, defective products must be repaired or replaced without any cost to the consumer. This includes any shipping costs. If these remedies are not effective, the consumer will be entitled to a price reduction or termination of the contract.
AQUATECH´s after-sales service provider Robisa will manage as quickly as possible the repair or replacement of the material or the termination of the contract if this is not possible.
AquaTech makes every effort to ensure that our products are made from the highest quality materials and workmanship. Should you not be completely satisfied with one of our products, we encourage you to contact us so that we can promptly resolve any problem you may be experiencing. Our company representatives will deal with your issue quickly and decisively.
As many AquaTech products are often used in extreme and volatile environments, we are unable to cover for loss or damage of camera equipment, personal injury or financial loss. This is especially pertinent to our underwater housing products where an incident could result in loss or damage of associated cameras, lenses and other electronic devices. To reduce the risk of these losses occurring, we strongly recommend you read the relevant product instructions carefully and test all AquaTech products, prior to use.
What does the warranty cover?
This warranty covers any defects in materials or workmanship, with exceptions stated below.
How long does the Coverage last?
This warranty runs for three years from the date your product is received.
What is not covered?
The warranty does not cover damage as the result of normal wear and tear. Determination of what constitutes normal wear and tear will be at the discretion of AquaTech.
The warranty guarantee only applies to the original purchaser of the product when purchased from AquaTech directly or through approved dealers. Therefore, we may ask for proof of purchase.
This warranty does not cover for any loss of associated equipment such as cameras, lenses or other associated equipment not sold by AquaTech. Loss of income, reputation or other financial expenses, such as personal injury, are also not covered by this warranty.
Losses of associated equipment, income or any other financial costs will not be covered under this warranty, under any circumstances.
What we will do:
AquaTech will repair any defect that proves defective in materials and workmanship. If repairing is not possible, AquaTech will replace the product, or, offer a store credit for the original purchase price, or reduce the price whichever is agreed to by the customer and AquaTech / Retailer store.
How to get service:
For product warranty questions please write to us at RODOLFO BIBER, SA, calle Salcedo, 8, - CP- 28034, Madrid, Spain, or by email addressed to Alternatively, you may send an email to eu-contact@aquatech.net or call the Madrid office at: +34 91 729 27 11
PRODUCT WARRANTY - Rest of Europe
All new products purchased from the AQUATECH EU store are covered by the manufacturer's legal guarantee of two years against non-conformity by virtue of the provisions of the General Law for the Defense of Consumers and Users (Royal Legislative Decree 1 / 2007).
The two year period starts from the day the purchaser receives the product:
To exercise the right due to lack of conformity, you must inform us within a maximum period of 14 days after you have knowledge of it and send in copy of the receipt
Under EU law, within the legal guarantee period of two years, defective products must be repaired or replaced without any cost to the consumer. This includes any shipping costs.
AQUATECH´s after-sales service provider Robisa will manage as quickly as possible the repair or replacement of the material or the termination of the contract if this is not possible.
AQUATECH makes every effort to ensure that our products are made from the highest quality materials and workmanship. Should you not be completely satisfied with one of our products, we encourage you to contact us so that we can promptly resolve any problem you may be experiencing. Our company representatives will deal with your issue quickly and decisively.
As many AQUATECH products are often used in extreme and volatile environments, we are unable to cover for loss or damage of camera equipment, personal injury or financial loss. This is especially pertinent to our underwater housing products where an incident could result in loss or damage of associated cameras, lenses and other electronic devices. To reduce the risk of these losses occurring, we strongly recommend you read the relevant product instructions carefully and test all AQUATECH products, prior to use.
What does the warranty cover?
This warranty covers any defects in materials or workmanship, with exceptions stated below.
How long does the Coverage last?
This warranty runs for two years from the date your product is received.
What is not covered?
The warranty does not cover damage as the result of normal wear and tear. Determination of what constitutes normal wear and tear will be at the discretion of AQUATECH.
The warranty guarantee only applies to the original purchaser of the product when purchased from AQUATECH directly or through approved dealers. Therefore, we may ask for proof of purchase.
This warranty does not cover for any loss of associated equipment such as cameras, lenses or other associated equipment not sold by AQUATECH. Loss of income, reputation or other financial expenses, such as personal injury, are also not covered by this warranty.
Losses of associated equipment, income or any other financial costs will not be covered under this warranty, under any circumstances.
What we will do:
AQUATECH will repair any defect that proves defective in materials and workmanship. If repairing is not possible, AQUATECH will replace the product, or, offer a store credit for the original purchase price, or whichever is agreed to by the customer and AQUATECH / Retailer store.
How to get service:
For product warranty questions please write to us at RODOLFO BIBER, SA, calle Salcedo, 8, - CP- 28034, Madrid, Spain, or by email addressed to Alternatively, you may send an email to eu-contact@aquatech.net or call the Madrid office at: +34 91 729 27 11
